It's a Job

Two days ago, a very perturbed man came into my Starbucks and talked to my Shift Supervisor, claiming that our manager treated his girlfriend badly and was very "short" with her. In addition to getting our District Manager's phone number, he said he was very disappointed with our lack of service. That itself would've been fine, and well within his 'rights' to complain about; but he proceeded to claim that he has "gotten managers fired for less than this" and "we won't have her (my manager) as our manager for long".
Whatever sympathy he might've had at the beginning of that conversation was completely lost with those last remarks. My Shift Supervisor smiled and wished him a good day as he left, only to comment later that we should've offered him a Venti Nonfat, No Foam, Shut-The-Hell-Up Latte on the house.

And here's an interesting quote:

Hocine bibo aut in eum digitos insero?

(Do I drink this or stick my fingers in it?)

Exactly.